We were contacted last year by Utility Watch UK who are actively helping the National Probation Service tender for their telecommunications.
A representative of Utility Watch UK visited our Head office and explained to us what was available in the market, complete with a history of how the industry has changed and the effect this had on our telecommunication strategy.
They obtained our current billing information, for analysis, placing our telecoms out for tender. Within a week we received three in depth, independent quotes, showing excellent savings.
The report that was produced not only identified areas of saving but also showed exactly what lines we had, their contract term, call spend by line and potential savings. This report alone was worthy of the time spent on the project.
We decided to proceed with one of their proposed options; the transfer was seamless to the point that we were unaware of actual transfer of service. We have now been a customer for three months, with our chosen supplier and we can definitely see the savings.
Our tendering process was made much easier using Utility Watch UK and the time saved has been of great benefit to us, combined with their transparency of service.
As with all services offered we were very dubious as to whether Utility Watch UK would deliver on some very confident proposals, after using their service I now realize that had we been in possession of their services earlier we would probably have been able to reduce our costs significantly earlier thereby increasing our efficiency much sooner.
We would be happy to recommend Utility Watch to other areas of the National Probation Service who may be in the same position we were in when we first reviewed our telecoms.
We can vouch that the service from Utility Watch was free, independent, easy and most importantly saved us money.
Lincolnshire Probation Service